Personal information is important to AlphaConcepts

AlphaConcepts and its related entities (AlphaConcepts) have a firm commitment to privacy. AlphaConcepts is committed to respecting the privacy of your personal information. This Privacy Policy explains our policy for dealing with personal information that we collect through our website (Website) and our mobile application AlphaConcepts App (App) collectively the Services.

The Services are used by AlphaConcepts to give members and merchants (Users) access to the Services.

Access to, and the provision of, the Services is conditional on Users accepting the terms of this Privacy Policy.

You may contact us with any queries you may have in respect of this Privacy Policy or your personal information via email: info@alphaconcepts .co.

AlphaConcepts is committed to safeguarding personal privacy. Unless given consent to do otherwise, AlphaConcepts will only collect and use personal information as set out below.

Throughout this Privacy Policy, we refer to your ‘personal information’, which means information which identifies you as an individual or from which your identity can be reasonably ascertained. Your name, gender, date of birth, home address, home telephone number, mobile telephone number, email address and workplace contact details are examples of personal information. Personal information also includes information we may collect about your individual practices and preferences.

We will post any changes to this Privacy Policy on our Website, so we encourage you to check this Privacy Policy from time to time.

Collecting Personal Information

AlphaConcepts will not collect or monitor any personal information about you without your consent. The only personal information collected is what has been provided voluntarily.

AlphaConcepts may request your personal information (such as name, phone, email, address, date of birth) in order to facilitate or provide you with the Services, marketing materials, newsletters, electronic newsletters (e-newsletters), blog updates, new release / launch information, and advise of other AlphaConcepts services, seminars or events which may be of interest. No one is obligated to provide personal information. However, failure to do so may result in AlphaConcepts being unable to facilitate or provide you with the Services or information about the Services, seminars or events, or send you our e-newsletter or blog updates (as applicable).

Passive Information Collection

The Services may use and combine passively collected anonymous information to provide better service to our Users, customise the Services based on your preferences, compile and analyse statistics and trends, and otherwise administer and improve the Services for your use. Such information is not combined with personally identifiable information collected elsewhere on the Services unless you have consented.

Using and disclosing your personal information

Personal information collected will be used for the following primary purposes:

For the purposes for which it was collected (as advised in this Privacy Policy and on the Services);

  • To maintain the functionality of the Services, including the provision of information to you relating to an enquiry you may have submitted via the Services;
  • To provide you with newsletters via mail and e-newsletters and blog updates via commercial electronic messages;
  • To provide you or our clients with information about developments, events or other services and products and to provide marketing materials or information about special offers via any medium including mail, telephone and commercial electronic messages (SMS (Short Message Service), MMS (Multimedia Messaging Service), IM (Instant Messaging), email, social media) or any other form of electronic, emerging, digital or conventional communications channel.
  • To maintain our relationship with you or our clients;
  • To process a booking and/or order (for example but not limited to sending order confirmation and booking confirmation details);
  • To render the Services related to the business of AlphaConcepts, to manage and account for the Services, and to improve the Services;
  • To obtain opinions or comments about Services and to conduct other research and development; and
  • To record statistical data for marketing analysis.

For the purposes described above, information may be shared with AlphaConcepts agents or promotional partners. Also, in order to operate and deliver the Services personal information may also be shared with a service provider or other non- AlphaConcepts company or professional.

AlphaConcepts recognises the trust with which you provide personal information, and except as stated in this Privacy Policy, such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of AlphaConcepts or any member of the public, or to lessen a serious threat to a person’s health or safety.

No credit card details are retained under any circumstances.

User's consent to our use of personal information

We ask for Users’ consent to the use of any personal information we collect from them in accordance with this Privacy Policy at the time of providing that information. If a User does not wish to provide us with their consent, they cannot agree to the AlphaConcepts Terms and Conditions and must not use the Services.

Our use of the personal information we collect is necessary in order for us to maintain the Services and facilitate Users’ use of the Services. We do not collect any unnecessary personal data from Users (for instance, their race or religious beliefs).

Contact by AlphaConcepts

AlphaConcepts may contact you via telephone, SMS (Short Message Service), MMS (Multimedia Messaging Service), IM (Instant Messaging), email, post, social media or any other form of electronic, emerging, digital or conventional communications channel using the information provided in order to contact you in respect of the primary purposes for collection of personal information as stated above.

AlphaConcepts does not send advertising or marketing information without obtaining prior consent, for example the consent contained within this Privacy Policy. If you receive communications AlphaConcepts which you do not wish to receive, you may remove your name from the database either by utilising the functional unsubscribe facility (if the communication is via commercial electronic message) or by contacting AlphaConcepts via email info@alphaconcepts .co. Please allow 14 days for this request to be processed.

Changing and deleting the information we have about you

You have the right to review and amend the information that may be recorded on the AlphaConcepts database by contacting AlphaConcepts email info@alphaconcepts .co. Please allow 14 days for this request to be processed.

In the same way, a request may be made to delete personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in AlphaConcepts being unable to facilitate or provide you with Services or product information (including any e-newsletters or blog updates), upcoming event information, and/or provide the Services (including quick enquiry services).

We are not responsible for removing your personal information from the lists of any third party who has previously been provided your information in accordance with this policy.

Storage and security of personal information

AlphaConcepts will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on secure servers that are protected in controlled facilities.

In some cases these facilities may be overseas. AlphaConcepts employees and data processors are obliged to respect the confidentiality of any personal information held by AlphaConcepts. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. AlphaConcepts will not be held responsible for events arising from unauthorised access to personal information.

Problems or queries

Queries relating to the Privacy Policy, or any problems or complaints may be directed to AlphaConcepts via email info@alphaconcepts .co.  Please allow 14 days for this request to be processed.